Shipping policy

Here is a clear, professional shipping policy tailored for Pure Nature Wellness Co. You can copy and paste this directly into the "Policies" section in your Shopify settings, which will automatically link it to your checkout page.

I've included standard timeframes and policies for boutique e-commerce brands, but I have put the specific numbers in brackets so you can easily adjust them to match your actual workflow!

Pure Nature Wellness Co. Shipping Policy

Thank you for shopping with Pure Nature Wellness Co.! We are committed to carefully packaging and delivering your botanical wellness and hair care products as quickly and safely as possible.

Order Processing Times

  • All orders are processed and shipped within [1 to 3] business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

     

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.

 

  • Standard Shipping: [3-5 business days]

  • Expedited Shipping: [1-2 business days]

  • Free Shipping: We offer free standard shipping on all domestic orders over [$100.00].

Delivery delays can occasionally occur, especially during peak holiday seasons.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged or Lost Orders

We take great care in securely packaging our botanical formulas, but occasionally accidents happen in transit.

  • If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within [48 hours] of delivery at support@purenaturewellnessco.com with photos of the damage. We will gladly send a replacement.

  • Pure Nature Wellness Co. is not liable for any products lost or stolen after the carrier marks them as "Delivered." If your package is missing, please contact the shipping carrier directly to file a claim.

International Shipping

Option A (If you don't ship internationally yet): At this time, we only ship within the United States. We do not offer international shipping.

Option B (If you do): We offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pure Nature Wellness Co. is not responsible for these charges if they are applied.